Yihan (Emma) PAO
Multilingual Professional KR/JP/EN/ZH in Taipei, Taiwan
About Me
With professional fluency in Mandarin, Korean, Japanese, and English, I specialize in bridging cross-cultural communication and optimizing operations in global teams.
My experience spans international trading and SaaS operations, where I managed suppliers across 30+ countries, introduced workflow automation, and streamlined onboarding programs. At Rezio (KKday’s B2B SaaS platform), I supported diverse markets, managed client relations, and built scalable knowledge bases for team efficiency.
I am passionate about connecting people, processes, and technology to create meaningful impact in international environments.
Core Skills & Tools
- Platform & CRM
LINE OA, Zoho CRM, Google Workspace, Notion, Slack - Data Analysis
Excel (PivotTables, advanced formulas),
SQL (Fundamentals) - Platform Support
Front-end issue resolution, error log interpretation - Documentation & Content
Help Center articles, process documentation,
UI content localization - Languages
Mandarin (Native)
English (TOEIC 850)
Japanese (JLPT N1)
Korean (TOPIK II 6)