Zuzana RE

I’m Zuzana, a Happiness Concierge currently living in Belgium.

Long story short, I've lived abroad since 2007. Due to wish of relocation back to Slovakia in the near future, I’m now actively looking for a remote opportunity where I can support others and contribute to a talented team.

I have diverse work background - spanning customer service, photography, language interpreting, live chat operation, administration & finance. No matter the role, my focus has always been on helping people.

I’m also multilingual: Slovak - native, Russian, Czech, English - fluent, Dutch - conversational.

TECHNICAL SKILLS

• MS Office

• SFA

• Freshdesk

• Userlike

• MobileXpense

• Rydoo

• SAP

• KeyWorkFlow

• ProTime

WORK EXPERIENCE

▸ Expense Administrator - Keyence International, Belgium

▸ 09/2023 - present (Hybrid)

▸ Controlled employee expenses, created user manuals, answered 30+ customer tickets and live chats daily with 95% satisfaction, set up user accounts & permissions, prepared weekly reports, collaborated with other departments to resolve issues, provided training and support to new colleagues.

▸ SFA Administrator & Live Chat Support Agent - Keyence International, Belgium

▸ 03/2022 - 09/2023 Interim contract (Remote)

▸ Created sales leads, contact and company accounts in SFA, completed translation tasks, researched missing data, connecting existing leads with the right contacts, supported customers via web chat and email, processed filled-in surveys received from customers, inputted tenders fitting specific product profiles, gathered and reported customer's feedback for improvements, supported the main marketing team.

▸ Language Interpreter- Freelance position, United Kingdom

▸ 05/2020 - 03/2022 (Remote)

▸ Provided telephone & video interpreting service for medical sector, social services, courts and police. Upheld strict standards of punctuality, ethics, confidentiality and accuracy in translations, while independently managing administration and accounting tasks.

▸ Executive Support Specialist & Photographer - Lesley Thomas Photography, United Kingdom

▸ 01/2013 - 04/2020 (Hybrid)

▸ Calendar management and travel arrangements, meeting coordination, expense reporting, invoice processing, prepared pricing proposals, designed photo books, resolved administrative, logistical & technical client-facing issues.

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Highest education: Master’s Degree in Documentary Photography

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HOBBIES

• Crafting
• Reading & research
• Hiking