Zuzana Re

Hi, I’m Zuzana. I’m a Happiness Concierge currently living in Sint-Niklaas, Belgium. I’m now actively looking for a remote/hybrid opportunity where I can support others and contribute to talented team.

Long story short, I come from Slovakia and moved to Belgium in 2022.

I have diverse work background - spanning customer service, photography, language interpreting, live chat operation, administration & finance. No matter the role, my focus has always been on helping people.

I’m also multilingual: Slovak - native, Russian, Czech, English - fluent, Dutch - conversational.

TECHNICAL SKILLS

• SFA

• Freshdesk

• Userlike

• MobileXpense

• Rydoo

• SAP

• KeyWorkFlow

• ProTime

WORK EXPERIENCE

▸ Expense administrator - Keyence International, Belgium

▸ 09/2023 - 07/2025 Interim contract (Hybrid)

▸ Controlled employee expenses, created user manuals, handled customer enquiries through ticketing system & chat, set up user accounts & permissions, prepared weekly reports, collaborated with other departments to resolve issues, provided training and support to new colleagues.

▸ SFA Administrator & Live Chat Support Agent - Keyence International, Belgium

▸ 03/2022 - 09/2023 Interim contract (Remote)

▸ Created sales leads, contact and company accounts in SFA, completed translation tasks, researched missing data, connecting existing leads with the right contacts, supported customers via web chat and email, processing filled-in surveys received from customers, inputting tenders fitting specific product profiles, gathered and reported customer's feedback for improvements, supported the main marketing team.

▸ Language Interpreter - Freelance position, United Kingdom

▸ 05/2020 - 03/2022 (Remote)

▸ Provided telephone & video interpreting service for medical sector, social services, courts and police. Upheld strict standards of punctuality, ethics, confidentiality and accuracy in translations, while independently managing administration and accounting tasks.

▸ Executive Support Specialist & Photographer - Lesley Thomas Photography, United Kingdom

▸ 01/2013 - 04/2020 (Hybrid)

▸ Calendar management and travel arrangements, meeting coordination, expense reporting, invoice processing, prepared pricing proposals, designed photo books, resolved administrative, logistical & technical client-facing issues.

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Highest education: Master’s Degree in Documentary Photography

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HOBBIES

Crafting
Reading & research
Hiking