John Otieno

Hello, I’m John.

As a dedicated customer service professional with over three years of experience, I have developed a strong ability to provide exceptional service and resolve customer queries efficiently. My diverse experience across various institutions has equipped me with a wealth of knowledge and a proven track record of meeting and exceeding targets.

Professional Experience:

Horizon Contact Center (HCC)
Customer Service Representative
- Managed all initial customer communications, primarily addressing subscription issues for Multichoice Kenya.
- Focused on upselling various subscription options and related products while ensuring the highest level of customer satisfaction.
- Resolved issues promptly, prioritizing client needs.

Taweza Premier Limited
Account Manager
- Implemented an effective onboarding strategy that successfully brought 48 new shops onto our platform within a month.
- Addressed and resolved client inquiries regarding product orders, maintaining a high level of service.

Kilimall
Supervisor
- Led a high-performing team recognized for quick resolution of customer and agent queries.
- Developed an in-app integration system to streamline client query tracking directly from the company’s website and application.

HAVA
Head of Customer Service
- Currently, I am establishing customer policies and building a highly skilled team to enhance service delivery in our ride-hailing platform.
- Focus on training and system development to foster a positive reputation with drivers and riders, ensuring quick responses and top-tier service.

Above all, I am passionate about working with people. My friendly demeanor, sales-driven approach, and commitment to building strong rapport enable me to connect effectively with clients and colleagues alike.